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10 min czytania 26 February 2026

Coordinator at an employment agency – what does he do?

An employment agency coordinator is the foundation of a well-functioning employment market. Combining the roles of recruiter, administrator, and mentor, they ensure that the right people are placed in the right positions. What does an employment agency coordinator do? What are the working conditions of an employment agency coordinator?

Coordinator at an employment agency

TABLE OF CONTENTS

How does a temporary employment agency work?

In employment agencies, the coordinator fulfills a three-pronged role, collaborating with employees, clients, and the agency itself. At the client’s company, they act as the office’s representative and are often the first point of contact for both the employees and the employer using their services. It’s worth emphasizing that a coordinator in an employment agency is a separate role from a recruiter – while recruitment ends with finding a candidate, the coordinator’s work begins the moment new employees start their employment.

The primary goal of this position is to ensure that every stage of the collaboration runs smoothly. The coordinator helps resolve ongoing issues and ensures that each employee knows exactly what to do. This ensures smooth communication between the office and the employer, avoiding many misunderstandings. This approach ensures effective human resources management, allowing the employment agency to offer reliable outsourcing or employee leasing services.

What does a coordinator do at an employment agency?

In employment agencies, the coordinator performs a three-pronged role, collaborating with employees, clients, and the agency itself. At the client’s company, they act as the office’s representative and are often the first point of contact for both the employees and the employer using their services. It’s worth emphasizing that a coordinator at an employment agency is a separate role from a recruiter – while recruitment ends with finding a candidate, the coordinator’s work begins the moment new employees start their employment.

The main goal of this position is to ensure that every stage of the collaboration runs smoothly. The coordinator helps resolve ongoing issues and ensures that each employee knows exactly what to do. This ensures smooth communication between the office and the employer, avoiding many misunderstandings. This approach ensures effective human resources management, allowing the employment agency to offer reliable outsourcing or employee leasing.

Coordinator at an employment agency

Temporary Workforce Coordinator – Scope of Coordinator Responsibilities

The specific scope of a coordinator’s responsibilities depends on the cooperation model adopted by a given agency, but always focuses on ongoing project supervision. The Temporary Workforce Coordinator is responsible for ensuring that the client’s employee needs are met in accordance with the contract, and that the quality of the employees’ work remains high.

Key responsibilities in this position include:

Work Organization: Preparing schedules, assigning tasks, and meeting deadlines.

Salary Control: Ongoing oversight to ensure that attractive remuneration is calculated correctly and in line with time worked.

Administrative Support: Accurately recording working time and ensuring that HR documentation is always complete and up-to-date.

Staff Induction: Overseeing the onboarding process, initial employee training, and ensuring that the workplace meets occupational health and safety standards.

Legal Advice: Clarifying issues related to employment arrangements, including the differences between temporary employment contracts and employment contracts.

Ongoing Support: Actively resolving employee concerns and maintaining ongoing collaboration with the HR department.

What are the working conditions like for a coordinator at an employment agency?

This position is characterized by high dynamics and a lack of routine. A coordinator’s working conditions depend largely on the size of the projects they manage and the specifics of the client’s industry. Typically, it involves a combination of two modes: office work and frequent visits to workplaces, production halls, or logistics centers.

The work of a project coordinator requires significant mobility. Traveling between the agency’s office and client locations is often necessary to personally oversee work and maintain direct contact with staff. Because demand for employees can change rapidly, flexibility is essential. A coordinator must be ready to respond quickly to crisis situations, making this a role for individuals who are resilient to stress and able to manage their time efficiently.

A standard employment agency provides its coordinators with essential tools, such as a company phone, laptop, and often a car for operational purposes. Professional support for the coordinator from the office is also crucial, especially in legal matters. Since the coordinator’s daily duties include advising on employment options, they must have access to up-to-date knowledge on the differences between a temporary employment contract and an employment contract.

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